Delivery

You will be notified by E-mail when
the delivery has been accomplished. When our delivery person has accomplished the delivery,please check your mail box to make sure that you have received the item.

How is delivery accomplished?

After you complete the order process and have sent payment, the order appears in our delivery queue in the order in which it was received. Our delivery team will then log into the appropriate game and contact the character specified on the order form. If our delivery team is unable to make contact, an e-mail will be sent to the contact address provided. You may reply to this e-mail or log onto our live chat to verify the status of your delivery.

How long does delivery take?

Usually our delivery time is in 24 hours. And the ETA of the delivery for most of the orders is in 30 minutes.There occasionally may be a delay with your order. Please come to our 24/7 live help if this happens where we can answer your questions.

I have been waiting in game for a really long time. How do I confirm my order?

If you have placed an order and have been waiting in game for more than 15 minutes, first check your contact email to see if we have tried to locate you. If no email is in your inbox, feel free to log onto our live chat window and speak with one of our customer service representatives to confirm everything is alright with your order.

Delivery of the items will be delayed IF:

1. Your E-check is still not cleared yet. It can take up to a 4 business day for the funds to be cleared. Delivery will be made after payment has cleared.

2. Insufficient or wrong information is provided. For example, you did not include your in-game character name or you gave the wrong name or wrong server. Delivery can only be made until the right information is given.

It is important that you provide us with a valid email for us to contact you.

Where do you deliver to?

We will deliver to any character and server that you are on in game.

You have stopped talking to me in game during a delivery. What's wrong?

Please rest assured that if we have stopped communicating with you, it is due to our Internet connection that was disconnected due to some reasons. When this happens, it is impossible for us to contact you or meet you until the connection was resumed. To help you, there is an indicator on our website that will let you know if we are online or not. Simply contact us again when we are back online.

It's really important. Can you deliver right now?

If we are online, YES! If we are not online and it is very critical for you to get instant delivery, please contact us first before making your payment. This is to ensure that we can deliver the item when you want it.

Payment

What forms of payment does GGXI.com accept?

We accept payment through a Paypal account: or Checking account with a CONFIRMED shipping address.

Sending a payment without a CONFIRMED shipping address will be at your own risk as we will not make delivery unless we received your confirmed shipping address . We reserve the right to reject your payment if it is sent through a Paypal account without a CONFIRMED shipping address.

NOTE: For larger orders we may require a Western union as payment. Please contact us via Live Help on how to send us money for Western Union payment.

How long does it take for my payment at www.paypal.com to be processed?

E-check – Processing takes up to a 4 business day wait until the funds have cleared.

Paypal account balance – Processing is instantaneous and delivery can be made anytime after we receive the payment in our account.

After you have sent your payment information, Paypal will inform us regarding your payment by forwarding a receipt to us. We will contact you to arrange for delivery once we have verified all your details.

PayPal

What is PayPal and how does it work?

Paypal is an online payment system that facilitates the transfer of money from one bank account to another. After signing up for an account at www.paypal.com and proceeding through their easy verification process, you may send money to your Paypal account from your bank account and begin to use to make purchases online from websites such as amazon.com, eBay and of course IGE. Paypal is one of the most widely accepted electronic payment services used today to reliably, instantly and safely move money between accounts worldwide.

My shipping address is not confirmed. How can I confirm my shipping address?

Go to www.Paypal.com and click on help , use keyword confirm shipping address in the help search box .

I forgot to include my Confirmed shipping address. What Should I do?

Please visit www.Paypal.com and log into the same Paypal account that you placed your order from. Click on the Send money' tab and input the following:

Why is my shipping address unconfirmed?

PayPal uses an Automated Verification System to verify credit card billing addresses that are entered on the system. An address is confirmed if it is associated with a credit card or can be independently verified by PayPal. Gift Addresses and addresses associated with a Switch or Solo debit card cannot be confirmed. Currently, our system cannot verify most non-U.S. credit card billing addresses.

These types of security measures are unfortunately necessary in an online environment where it is difficult to check someone's identity. In the physical world, sellers can check someone's credit card and driver's license. In the online world, where simple and effective identification tools do not yet exist, we have to take different precautions. We believe that these safety precautions are in the interest of all our members.

I am using Paypal Mastercard. Why can't I process the payment?

Paypal is having some problems in processing funds through Mastercard payment. We will accept VISA payment on this site at the moment.

E-checks

What is a pending e-check, and why do I need to wait for it to clear?

A pending e-check is a type of payment option available with Paypal. A pending e-check is just like writing a normal check, except electronically. Just like normal checks, pending e-checks take a few days to clear while Paypal verifies the funds are present within the senders account. Once the check has cleared, the money is transferred to GGXI's account and then delivery can take place immediately thereafter.

How do I avoid sending an e-check?

An e-check results when a payment is sent from an unverified account without sufficient balance in the Paypal account to cover the cost of the order. Paypal must contact the bank and verify that the funds are present, thus the cause of the 3 to 4 day delay. To avoid sending an e-check, first complete the verification process for Member Login, and then make sure the funds are present in Paypal before you place an order. To confirm your payment type, just before placing the order you will see a blue hyperlink that reads: "choose more funding options". By clicking this link you may determine which option is currently selected for your payment, and what payment options Member Login supports.

I've sent an e-check, but I did not mean to. How do I cancel it?

If you have mistakenly sent a pending e-check, you may log onto our live chat to request a refund. If you wish to receive an instant delivery, you may place the order with a valid credit card. Our live chat representatives can guide you through this process and will answer any questions you might have.

Customer Service

Welcome to GGXI customer support. We pride ourselves on our high quality customer support; open every day, around the clock, to serve you. Click the link bellow to chat with our online support right now.

Frequently Asked Questions (FAQ)
For immediate answers to the most frequently asked questions, Frequently Asked Questions

Contact us by Email
You can reach us at any of the email addresses below. Please allow up to 24 hours for us to respond. If you have urgent issues that need our immediate attention, please contact us.

MSN: ggxisales@hotmail.com